Terms of Service for Onpaige.com

Effective Date: 8/1/2025
Last Updated: 8/1/2025

1. Agreement to Terms

1.1 Acceptance

By accessing or using the Onpaige service (“Service”), creating an account, or clicking “I Agree,” you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy, which is incorporated by reference. If you disagree with any part of these Terms, you may not access the Service.

1.2 Electronic Agreement Consent (E-SIGN Act Compliance)

By clicking “I Agree” or similar button, you consent to conduct this transaction electronically pursuant to the Electronic Signatures in Global and National Commerce Act. You have the right to receive a paper copy of these Terms by contacting us at legal@onpaige.com. You may withdraw this consent at any time by emailing legal@onpaige.com, though this may terminate your ability to use our Service. To access electronic records, you need a JavaScript-enabled browser (Chrome, Firefox, Safari, or Edge) and internet access.

1.3 Modification Notice

We will provide thirty (30) days advance notice of material changes to these Terms through email or platform notification. Continued use after the effective date constitutes acceptance of modified Terms. We will not retroactively change Terms to allow more permissive data practices without clear notice and consent.

2. Service Description

2.1 About Onpaige

Onpaige provides a marketing automation and CRM integration platform that enables users to connect, synchronize, and automate workflows between various third-party applications including HubSpot, Zoho CRM, Keap (Infusionsoft), Salesforce, Pipedrive, and other popular CRMs. The Service includes bi-directional sync capabilities, custom lead-scoring models, and automated routing rules.

2.2 Technical Requirements

The Service requires JavaScript-enabled modern web browsers and stable internet connectivity. We support the latest versions of Chrome, Firefox, Safari, and Edge browsers.

2.3 Google API Services Compliance

The use of information received from Google APIs, including Google Drive API and OAuth services, will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

3. User Accounts and Responsibilities

3.1 Eligibility

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information immediately. You must be at least 13 years old to use the Service.

3.2 Account Security

You are responsible for:

3.3 Account Types

Account administrators are responsible for managing user access, permissions, and compliance with these Terms. You remain liable for all actions taken by users you authorize to access your account.

4. Acceptable Use Policy

4.1 Prohibited Uses

You agree not to:

4.2 CAN-SPAM Act Compliance

All commercial email communications sent through our platform must comply with the CAN-SPAM Act, including:

Violations may result in immediate termination and penalties up to $51,744 per email.

5. Payment Terms

5.1 Billing

Fees are billed in advance on a monthly or annual basis as selected. Payment is due within 30 days of invoice date. Late payments may incur a service charge of 1.5% per month. We may suspend Service for accounts past due by more than 30 days after providing 10 days written notice.

5.2 Auto-Renewal (California Compliant)

Your subscription will automatically renew for successive periods equal to your initial term unless you cancel at least 30 days before renewal. You will receive renewal notices 30-60 days before renewal for terms longer than 45 days. We may increase fees upon renewal with 60 days advance notice. You may cancel your subscription at any time through your account settings, with cancellation as easy as the original signup process.

5.3 Refund Policy

We offer full refunds for cancellations within 14 days of initial purchase. For annual subscriptions cancelled within 30 days, we provide a prorated refund for unused months. No refunds are provided for partial months, add-on services, or accounts terminated for violation of these Terms.

5.4 Free Trial

We may offer free trial periods. Trials automatically convert to paid subscriptions unless cancelled before the trial end date. Clear disclosure of trial end dates and charges will be provided.

6. Data Ownership and Privacy

6.1 Customer Data Ownership

You retain complete ownership of all data you provide to or create through the Service (“Customer Data”). Our use of Customer Data is limited to providing the Service as described in this Agreement and our Privacy Policy.

6.2 Data Portability

You may export your Customer Data at any time during the term of this Agreement through our standard export tools. Upon termination, we will provide access to export Customer Data for thirty (30) days. After this period, we may delete Customer Data in accordance with our data retention policies.

6.3 Data Security

We implement industry-standard security measures to protect Customer Data, including encryption at rest and in transit. We will notify you of any data breach affecting Customer Data within 72 hours of discovery, as required by applicable data protection laws.

6.4 Limited Use of Google User Data

Data obtained from Google APIs will only be used for:

We will NOT:

6.5 CCPA/CPRA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). You have rights to:

6.6 State-Specific Privacy Rights

7. Intellectual Property Rights

7.1 Service Ownership

Onpaige retains all rights, title, and interest in the Service, including all software, technology, and documentation. All trademarks, service marks, and logos are property of their respective owners.

7.2 User Content License

You retain ownership of content you upload. By uploading content, you grant us a non-exclusive, royalty-free license to use, store, display, and transmit such content solely to provide the Service. You represent that you own or have necessary rights to all uploaded content.

7.3 Feedback

Any feedback, suggestions, or ideas you provide may be used by us without obligation to you.

8. Third-Party Services

8.1 Integration Availability

The Service integrates with various third-party applications. We do not guarantee continued availability of any third-party integration and may discontinue support if the third-party changes their API, terms, or ceases operations. We are not responsible for the performance, availability, or content of third-party services.

8.2 Third-Party Terms

Your use of third-party integrations is subject to the terms and privacy policies of those providers. You are responsible for complying with all applicable third-party terms. We disclaim liability for third-party service disruptions, data loss, or policy violations.

8.3 Google Services

Use of Google OAuth and Google Drive API features is subject to Google’s Terms of Service and API Services User Data Policy. You must comply with all Google policies when using these integrations.

9. Service Level Agreement

9.1 Uptime Commitment

We commit to maintaining 99.9% uptime for the Service during any calendar month, excluding scheduled maintenance and circumstances beyond our reasonable control.

Service Credits:

9.2 Scheduled Maintenance

We may perform scheduled maintenance with 48 hours advance notice. Emergency maintenance may be performed immediately with notice as soon as practicable.

10. Limitation of Liability

10.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) ONPAIGE’S TOTAL LIABILITY ARISING OUT OF THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO ONPAIGE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY; (B) IN NO EVENT SHALL ONPAIGE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION.

10.2 Exceptions

The foregoing limitations shall not apply to: (i) our indemnification obligations; (ii) breaches of confidentiality; (iii) gross negligence or willful misconduct; (iv) data breaches caused by our failure to implement reasonable security measures.

11. Indemnification

11.1 Company Indemnification

We will defend, indemnify, and hold you harmless from third-party claims that the Service infringes any patent, copyright, or trademark, provided you: (i) promptly notify us of the claim; (ii) grant us sole control of defense and settlement; (iii) provide reasonable cooperation.

11.2 User Indemnification

You will indemnify us against claims arising from your use of the Service in violation of this Agreement, applicable law, or third-party rights.

12. DMCA Compliance

12.1 Copyright Policy

We respect intellectual property rights and will respond to clear notices of alleged copyright infringement. To report infringement, contact our designated DMCA agent at dmca@onpaige.com with:

12.2 Repeat Infringer Policy

We will terminate accounts of repeat infringers in appropriate circumstances.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating litigation, parties agree to attempt good faith negotiation for 30 days by contacting legal@onpaige.com.

13.2 Arbitration Agreement

Any dispute arising from these Terms shall be resolved through binding arbitration administered by the American Arbitration Association under their Commercial Rules. This arbitration agreement is governed by the Federal Arbitration Act. The arbitration shall be conducted in Delaware.

13.3 Class Action Waiver

YOU AND ONPAIGE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

13.4 Vermont Residents Exception

For Vermont residents, the arbitration clause and class action waiver may be subject to unconscionability review under Vermont law.

14. International Compliance

14.1 GDPR Compliance

For EU residents, we comply with the General Data Protection Regulation (GDPR). Our Data Processing Addendum (DPA) governs our processing of personal data on your behalf. You maintain control over personal data and can exercise rights including access, rectification, erasure, and portability.

14.2 Data Transfers

Customer Data may be processed and stored in countries other than where you are located. We ensure appropriate safeguards for international transfers, including Standard Contractual Clauses where required.

15. Termination

15.1 Termination by You

You may terminate your account at any time through account settings or by contacting support@onpaige.com.

15.2 Termination by Us

We may suspend or terminate your account for: (i) violation of these Terms; (ii) non-payment; (iii) extended inactivity; (iv) legal requirements; or (v) cessation of Service operations.

15.3 Effect of Termination

Upon termination: (i) your right to use the Service ceases; (ii) you must pay any outstanding fees; (iii) you have 30 days to export your data; (iv) provisions that should survive termination will remain in effect.

16. General Provisions

16.1 Governing Law

These Terms are governed by Delaware law, without regard to conflict of law principles. Any disputes shall be resolved in the state and federal courts located in Delaware.

16.2 Entire Agreement

These Terms, along with our Privacy Policy and any applicable DPA, constitute the entire agreement between you and Onpaige.

16.3 Severability

If any provision is found unenforceable, the remaining provisions will continue in effect.

16.4 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.

16.5 Waiver

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

16.6 Force Majeure

Neither party shall be liable for delays or failures due to causes beyond their reasonable control.

17. Contact Information

Onpaige, LLC
[Physical Address Required for CAN-SPAM]
Email: legal@onpaige.com
Support: support@onpaige.com
DMCA Agent: dmca@onpaige.com
Privacy: privacy@onpaige.com

18. Additional State-Specific Provisions

18.1 California Residents

18.2 Illinois Residents

18.3 New York Residents

18.4 Massachusetts Residents

19. Version History

Version 1.0 – 8/1/2025 – Initial Terms of Service

By using Onpaige, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.